If your doctor decides you need home health care, you have the right to choose which home health agency will provide you with the care and services you need. It is important to remember that Medicare only pays for skilled home health services that are provided by a Medicare certified agency, which is an agency that meets certain quality standards set by the Medicare program.
Although, you have a say in which home health agency you use, your choices may be limited by agency availability or if you are in a Medicare Managed Care health plan, you may have to use the home health agency that works for the health plan. A home health agency has the right to refuse to accept any individual patient if the agency is unable to meet the patient’s needs
You can find a Medicare-approved home health agency by:
- Looking at “Home Health Compare” at www.medicare.gov on the web.
- Asking your doctor, hospital discharge planner, social worker or friends who have had home care experiences
- Using a senior community referral service or other community agencies that help you with home health care
- Looking in your telephone directory in the Yellow Pages under “home care” or “home health care”. (Look for home health agencies that are Medicare approved.)